FAQ

Q: What is the Deadline to Register my Accepted Poster?

A: The deadline to register your Accepted Poster will be provided in your abstract acceptance letter.

Q: If I submit an abstract do I have to attend the Conference?

A: All accepted abstracts are scheduled in the Scientific Program either as Oral or Poster presentations. It is expected that at least one author of the abstract attend the meeting to present the work and answer questions.Only abstracts of registered participants will be scheduled in the Scientific Program. 

Q: I have submitted an abstract, when will I know if it has been accepted?

A: Only after all abstracts have been reviewed by the Scientific Committee will notifications be sent to the abstract submitters. Every effort is made to conclude this process within one month after the abstract submission deadline.

Q: How can I make changes to an abstract I have already submitted?

A: You may enter the Abstract Submission system with your username and password and make changes to your abstract until the submission deadline date. No abstract changes will be accepted after this date, however, you are welcome to bring a more up to date abstract to the Conference.

Q: My abstract has been accepted but I do not have a copy. Are you able to send one to me?

A: Copies of your submitted abstracts can be sent to you by email. Please contact the Abstract Department on abstracts@kenes.com 

Q: If my abstract is accepted, where will it be published?

A: Copies of your accepted and registered abstracts will be published on the conference website, Bipolar Journal, and Conference mobile App. 


Q: How do I register for the Conference?

A: In order to register for the Conference, please register online

Q: How can I pay the registration fees?

A: Payment of registration fees can be made by credit card or bank transfer. For full details please click here

Q: Can I receive an invoice under the sponsoring Company/ Hospital's name?

A: Yes. If you require an invoice to be issued to the sponsoring company, please send an email to the Registration Department, specifying the services requested and full address of the sponsoring company.

Q: Can I register for the conference without paying?

A: Yes, but your registration will be confirmed only when full payment is received.

Q: Can I register before the early fee deadline and pay later?

A: In order to benefit from the early fee registration discount, payment must be received before the deadline.

Q: Can I register onsite?

A: Yes. Onsite registration is available during the Conference days. Onsite fees will apply.

Q: What does my registration fees include?

A: For full detailed entitlements, please check the registration page

Q: Will I receive a confirmation letter after I have finished registering?

A: Yes. A detailed confirmation letter and receipt will be sent to you by email as soon as payment is received and registration is completed. You may use this confirmation letter for visa application purposes. 

Q: How can I find out information about hotels and their rates?

A: Kenes International is offering ISBD 2018 participants specially reduced rates for various hotels in Mexico city. Information, pictures, location, and rates are available on the hotel accommodation page.

Q: How can I book my room and should I pay in advance?

In order to book a room, please book online. Please note that full payment is required upon booking.

A: Will I receive a hotel confirmation?

Yes. A detailed confirmation will be sent to you by email as soon as the booking is confirmed and the requested deposit is received.

Q: Can I book a hotel room without registering for the ISBD 2018 Conference?

A: Yes. You can book your room without registering by clicking on the "Booking" button of your chosen hotel available on the website via the hotel accommodation page. If you need further assistance, please email the Hotel Accommodation Department.

Q: How can I book rooms for a group?

A: For group booking (10 rooms and more) please book online. Different payment and cancellation conditions apply.

Q: How do I apply for a visa to visit Mexico?

A: Visa regulations depend on your nationality and country of origin. We suggest you contact your local Mexico Consulate for full and official instructions on the specific visa regulations and application procedure that apply to you.

Q: Where can I get a Conference invitation letter so that I can apply for a visa?

A: Invitation letters for visa purposes are available only to registered participants. The option to issue an invitation letter is available within the registration process. At the end of the registration process, you will be able to generate an invitation letter, and you will also receive a confirmation email with a link to the invitation letter.

Q: Is it possible to send an official invitation letter directly to my local Mexico Consulate?

A: Unfortunately, we are unable to send invitation letters directly to consulates. Invitation letters are prepared solely for individuals and are mailed directly to them. 

Q: Where is the Conference taking place?

A: The Conference will take place at the Camino Real Polanco Mexico City. For more information on the venue please visit the General Information page.

Q: How do I get from the Airport to the Congress Venue?

A: For updated and detailed information on public transportation please visit the official Airport website:
official city airport website

Q: Can you please send me details of public transport in Mexico city? Do you have a map of the city or area surrounding the venue?

A: The Mexico city official website includes up-to-date tourist information including public transport information and maps. Please visit Mexico's official tourist information website for more information.

Q: How can I claim my CME-CPD credits after the conference?

A: Your CME-CPD certificate will be delivered electronically after completing the educational evaluation and credit claiming procedure. The process will take 5-10 minutes. We thank you for your feedback as it is an important part of the CME-CPD accreditation process and helps improve future educational offerings. 

Q. How can I claim my Certificate of Attendance

A. Your CME-CPD Certificate of Attendance can be downloaded online, after the Congress. After completing the educational evaluation and credit claiming procedure. The process will take 5-10 minutes. We thank you for your feedback as it is an important part of the CME-CPD accreditation process and helps improve future educational offerings. If you do not wish to claim credits simply leave this part of the certificate empty.

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